Terms of Service

Effective Date: 6/17/2025
Last Updated: 6/21/2025

By using www.strhousekeeping.com and our services, you agree to the following Terms of Service.

Services

STR Housekeeping provides property cleaning and housekeeping services for short-term rental owners and property managers.

Communication & SMS Messaging Disclosure

By providing your phone number and opting in, you consent to receive SMS messages from STR Housekeeping related to your service experience. We do not share your phone number with third parties for marketing purposes.

Types of SMS Communications You May Receive:

If you consent to receive text messages from us, you may receive messages related to:

  • Appointment confirmations and reminders

  • Service scheduling and updates

  • Customer support follow-ups

  • Billing notices or payment reminders

  • Promotions or special offers (only if you’ve opted into marketing messages)

Example message:

“Hi there! This is a reminder of your STR Housekeeping appointment at [Property Address] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

Message Frequency:

Message frequency may vary depending on your interactions with us. You may receive up to 2 messages per week, though more may occur in time-sensitive service scenarios.

Standard Messaging Rates:

Message and data rates may apply depending on your mobile carrier plan. Fees may vary if you are roaming or outside the U.S.

Opt-In Methods:

You may opt-in to receive SMS messages by:

  • Verbally agreeing during a conversation

  • Checking the SMS consent box on our online or paper forms

  • Submitting a contact or quote request through our website

Opt-Out Methods:

You can opt out of receiving SMS messages at any time by replying "STOP" to any message. You may also email us at [admin@strhousekeeping.com] to be removed from our text messaging list.

Help & Support:

If you are experiencing any issues with our SMS service, reply with "HELP", or contact us at [admin@strhousekeeping.com] for direct assistance. Visit our Privacy Policy and Terms and Conditions for more information.

Payment & Cancellation

Payment is due as outlined in your service agreement. We reserve the right to charge cancellation fees for appointments canceled with less than 24 hours’ notice.

User Responsibilities

You agree not to misuse our services, interfere with our website, or violate any laws.

Limitation of Liability

STR Housekeeping is not liable for any indirect, incidental, or consequential damages arising from the use of our services or website.

Changes to Terms

We may update these Terms at any time. Any changes will be posted on this page with a revised effective date. Your continued use of the website or our services after such changes constitutes your acceptance of the updated Terms.

Contact Us

If you have any questions about these Terms, please contact us at admin@strhousekeeping.com.